Supportsave gathers logs that are particularly valuable for diagnosing issues, especially those occurring during unexpected system restarts. This feature is designed to collect logs from various ICX modules, which can then be shared with technical su...
This article explains how to limit admin login based on User Group using Microsoft LDAP on Sz/vSZ, in this example we will cover Guestpass Access.SUMMARY:Customer wants to use Microsoft LDAP to allow admin login only for Guestpass generation based on...
In my work as a TAC support agent for RUCKUS Wireless products, I've recently encountered cases where iPhone and MacBook users complain of frequent disconnections from the wireless network. I've been able to resolve those cases by following the steps...
In a network, latency can occur at any moment. However, given that we have a varied end-user pool, the impact of this can vary in scale. Therefore, keeping a close eye on it would prove vital.Given that in a deployment, we see various devices from va...
DNS is a directory of domain names that align with IP, and it bridges the gap between computer and human language.There are basically two packets when we observe DNS in Wireshark - query and response packet as show in the screenshot: >The transact...
Note: This is applicable to on-prem appliances only.Overview: This Knowledge Base article provides instructions on how to access the Command Line Interface (CLI) of CloudPath using a terminal program like Putty or similar.To access this CLI, you will...
This article explains how to replace Radius Certificate on Cloudpath if expired.In many occasion you will see Customer has reported an issue with Radius authentication with Cloudpath server, all authentication requests will fail, from Cloudpath point...
This article explains setting up a Cloudpath Enrollment System for QR code generation in workflow for DPSK SSID.Steps:Once DPSK is generated in the Workflow>>Click on the below marked arrow.Add another step to Display a Message. Update the HTML messa...
Issue: Users experiencing authentication failures when using SAML-based authentication, particularly with external services like G-Suite.Root Cause: The Security Assertion Markup Language (SAML) relies on precise time synchronization between the syst...
