As a Ruckus Technical Assistance Center (TAC) engineer, this knowledge article aims to provide guidance on assigning radio profiles to AP groups within the same venue in the RUCKUSOne platform. This specific tutorial addresses the scenario where a c...
Dear Valued Customer, The RUCKUS One team will be adding a new outbound http connection, http://ocsp.godaddy.com on March 27th, 2024. If you do not currently whitelist the outbound connections from your premises, you will not be impacted. If you do, ...
For ease of management and monitoring of the ICX switches, they are enabled to communicate with Ruckus's cloud platform : Ruckus 1 or R1, as we call it.Here we have the switch onboarded to the cloud under the venue :We see the same under Wired >> Swi...
To ensure proper communication between the APs and switches with RUCKUS One, customers must allow some FQDNs and Ports in their Firewall. Customer Environment APs and Switches deployed behind a firewall and inbound/outbound traffic needs to be allowe...
As a Ruckus TAC engineer, I would like to share my experience with some AP model with Single LAN port AP( for example R350) where option to change the untagged VLAN ID on AP LAN port is greyed out on Ruckus cloud GUI. We can see that even when the e...
Pre-checks on migrations:Make sure that all switches and APs added on cloud should be operational.Make sure to whitelist below IPs/FQDNs on your firewall outbound rules: IP range: 34.87.82.64 through 34.87.82.95, ports: tcp 443 & 22 ...
In my work as a TAC support agent for RUCKUS Wireless products, I've recently encountered cases where iPhone and MacBook users complain of frequent disconnections from the wireless network. I've been able to resolve those cases by following the steps...
Ruckus One uses JSON Web Tokens (JWT) to secure all endpoints.POST method is used to obtain a jwt.The API response to POST call includes tenantId and token.Token is valid for 60 minutes.POSTMAN:Postman is the tool used in this example to make an API...
Error encountered below: Reason for getting the above error: The TI PoE chipset is different for the newly released/manufactured switches with 7150-48ZP Model.These PoE chipset work from version 8095k and above in 8095 major release and 9010h and a...
