How can I avoid certain channels being selected by client connecting to Zone Director managed APs?Customer EnvironmentZone Director managed AP network where you would like to blacklist certain channels. This is mainly applies for ZD version below 9.5...
Limitation and procedure to modify the resource group assigned for users in RUCKUS AICustomer EnvironmentMSP/Partner RUCKUS AI Account with end customers added as invited usersSymptomsResource group mapped to an user needed to revisited and modifiedR...
To ensure proper communication between the vSZ/SZ, APs and switches with RUCKUS AI, customers must allow port 443 and some URLs in their Firewall.Customer Environment Any SZ with RUCKUS AI where SZ is behind a firewall and inbound/outbound traffic ne...
When you upgrade from a Pre-08.0.90 Non-UFI image Version to 08.0.90 UFI image Version or newer versions, you might encounter a boot-monitor version mismatch error message. The show version command might also display a boot code mismatch message afte...
As a Ruckus Technical Support Engineer, I would like to share my experience here on how migration of vSZ works when done using vMotionCustomer EnvironmentvSZ running on 3.6.2.0.222 loaded in ESXi 6.5SymptomsAll the APs connected to the vSZ are gettin...
The problem noticed is that the user will notice error message “no matching key exchange method found” when we to do an outbound SSH connection from other switch models in version 8095:Issue noticed:Sep 29 14:45:09:I:sshd: Unable to negotiate with 10...
We notice false alerts with temperature on 8200-48ZP2 and 8200-48PF switch series in sensor 5 going above 200 degreesIssue noticed:SSH@ICX8200-48ZP2 Router#show chassisThe stack unit 1 chassis info:Power supply 1 (AC - PoE) present, status ok M...
When we try to import the license file to the SZ\vSZ, we get the following error:"Unable to upload the controller license file. Reason: Import license data to node [vSZ1] failed: System machine type does not match expected machine type"We see a licen...
Supportsave gathers logs that are particularly valuable for diagnosing issues, especially those occurring during unexpected system restarts. This feature is designed to collect logs from various ICX modules, which can then be shared with technical su...
