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RUCKUS installed in Lennar home, move in November 2019. Issue of late is that it keeps rebooting and disconnects and then reconnects. I've noticed the Access Points randomly have amber lights and back to full green. Do I need a new switch?
I upgraded from 200.17 to 200.19.7.112.238 and my Chromebooks aren't showing up as ChromeOS anymore. Chromebook tested is Dell 3100 with most current ChromeOS: 150.0.7871.185. Also, I used to be able to hover over Apple devices and see iOS or MacOS. It would be great if there was a different icon for iOS and MacOS. And…
Hello, I am a Lennar homeowner and the original owner of the home. I need assistance from the support team to process a warranty RMA replacement for my pre-installed Ruckus ICX 7150-C12P switch, which has suffered a permanent internal PoE controller hardware failure. Note: I previously opened an official ticket on the main…
Hi, The ruckus switch was working fine from past 5 years at our Lennar home. On 11/06/2026, the all the APs are randomly started to reboot. There was no uninterrupted shutdown at home. I have ATT fibre an internet connection is stable. Here is more information: Access Points (AP) : 3 Model R510 APs are upgraded to latest…
Hello, All 3 of my access points have suddenly stopped working completely. No lights on them. We are from lennar homes and have ICX 7150 C12P ruckus switch with three R-510 access points on each floor. My ICX switch has solid green on both "syst" and "PWR" but no power on access points. Do they need to be replaced? I have…
ICX7150-C12P-2X10GR installed by Lennar keeps rebooting sporadically in the last few days. It reboots and connects again, but this happens sporadically throughout the day, not sure what is the reason. It was very stable for last several years, but started this behavior in the last few days.
Hi Ruckus Support for Lennar, I moved into a Lennar "smart home" with the Ruckus ICX 7150-C12P ("Switch") and a R510 AP ("AP"). Unfortunately, the switch appears to be completely dead. Symptoms: when plugging in the power, all status lights blink green once simultaneously and then turn off entirely. No other lights come…
the switch can’t seem to keep connection “ heart beat keep getting lost” See pictures
For the past week, the switch has been stuck in rebooting mode. I’ve tried multiple times to do a hard reset, at least 35 times, to no avail. The system continues to reboot every hour or two hours and is stuck in a power failure mode. The switch maintains an amber light on the SYST light.
Hello There was a power outage at my house and after it the ICX7150 switch keeps rebooting every half an hour or so. What steps do I need to follow to check what the issue is and how to fix it? I tried resetting with the reset button but it didn't work and the switch keeps re-booting. Thanks,
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