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Hello Ruckus Support, I'm reaching out regarding ongoing issues with my Ruckus ICX7150-C12-POE switch and two R510 access points. Despite extensive troubleshooting, firmware updates, and system diagnostics, the network continues to experience repeated outages. System Information: - Switch Model: ICX7150-C12-POE - Serial…
Hello, I am a Lennar homeowner with an ICX7150-C12 switch that is trapped in an infinite boot loop. The SYST light constantly cycles between amber and green.I connected to the switch via a Mac terminal console and captured the live error logs. The switch is suffering from consistent SIGNUM#11 (Segmentation Fault) kernel…
Hello, I am a Lennar homeowner requesting assistance with my Ruckus ICX 7150 switch, which completely stopped powering on following a major storm. Since the storm, we have experienced the following issues: - The Ruckus switch has no power, status, or system indicator lights illuminated. - Upstairs Wi-Fi coverage and…
Hello, I am requesting an RMA approval from a TAC engineer for a defective ICX 7150-C12P switch. Regular phone support directed me here to have an engineer authorize the hardware replacement. The switch is continuously reboots every 20-30 mins. I already tried the following: Power Cycle: Disconnected power for over 10…
Im trying to respond to an email from support and when I reply, the mail keeps getting bounced back. here are my response to the questions: Hello Here are the answers to your questions. 1: this switch came with the house. 2: this is attached to a residence 4: it is a Lennar build.
I got a home from previous owner and trying to set up the Internet, however I’m not able to connect or not sure of the steps to connect my T-Mobile home net network. Please help to resolve as soon as possible as the heater isn’t working as well thank you.
For a few days the Ruckus ICX 7150-C12P Solid Orange SYST Light Loop. where it drops all the signal to the devices connected to it, and comes back on by itself. Conducts this every 15 minutes for the past 3 days, remains in a solid orange color, getting stuck in a boot loop. Resets have been conducted, same issue remains.…
I upgraded from 200.17 to 200.19.7.112.238 and my Chromebooks aren't showing up as ChromeOS anymore. Chromebook tested is Dell 3100 with most current ChromeOS: 150.0.7871.185. Also, I used to be able to hover over Apple devices and see iOS or MacOS. It would be great if there was a different icon for iOS and MacOS. And…
My device stopped working. How do I get a replacement?
Hi. I haven't used the Lucas system for a long time, so there are no records. I would like to know how to locate the wifi Id and password to connect with current internet. Please let me know. I'm lennar home owner. Thanks.
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