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Hi RUCKUS Community Support, I am having an issue with my RUCKUS setup and need assistance, potentially involving a hardware replacement for my RUCKUS switch. The Issue My internet connection is completely down when I try to connect through my RUCKUS network. However, I have verified that my Internet Service Provider (ISP)…
I installed new internet service and have a new network name and router. The previous network has been cancelled however it’s still the network associated with the Rockus device. I’ve downloaded the app, reset it manually and it keeps connecting to the old network. How can I switch it to use the new network? Thanks
Dear RUCKUS Support Team, I am currently testing a RUCKUS One trial license and facing an issue when trying to add a RUCKUS R670 access point to the cloud. Current situation: • RUCKUS One trial license has been successfully activated. • The R670 access point is powered on, operating in standalone mode, and has normal…
Hi Expert, I would like to know if it is possible to downgrade the firmware on a Ruckus R770 access point currently running 122.0.0.0.722, so that it can be managed by a vSZ (Virtual SmartZone) controller running version 6.1.2.0.1071. If a direct downgrade is supported, could you please provide the recommended firmware…
I am trying to install version 7 of vSZ on OpenShift from qcom file. It does boot up, however when setting it up in Essential mode it fails with the follow: rjuc.netvonfig.NetConfigCmdError: {u'msg': u'Failed to open /opt/ruckuesqireless/config/networking/network_config', u'results': 2} Researched and finding state to…
I once spent hours tweaking a RUCKUS Access Point configuration that looked perfect, yet clients kept dropping. It hit me: memorizing commands is simply not enough. That frustration naturally pushed me into RCNI preparation. Studying Radio Frequency fundamentals and controller clustering suddenly felt like real survival…
From other posts I see there is not much I can do but replace it. I doubt if it can be RMA'd as I moved in here in April 2020. I have done the following steps. Reset the AP from the web. Moved to a different POE port on switch. Reset switch. Nothing makes a difference. I don't know when this went red. But have had no power…
we switched to new ISP but now i cant login to manage my network via the app. The power also went out over the weekend. My phone keeps saying im not connected to the ruckus network but my wifi is the ruckus network and its running.
Hi. I haven't used the Lucas system for a long time, so there are no records. I would like to know how to locate the wifi Id and password to connect with current internet. Please let me know. I'm lennar home owner. Thanks.
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