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Hello, I am a Lennar homeowner requesting assistance with my Ruckus ICX 7150 switch, which completely stopped powering on following a major storm. Since the storm, we have experienced the following issues: - The Ruckus switch has no power, status, or system indicator lights illuminated. - Upstairs Wi-Fi coverage and…
I own a Lennar home that is equipped with a Ruckus ICX 7150-c12p switch. For the past 10 days, following the electrical storm in Heartland, Texas, it has been turning on and off intermittently. The Wi-Fi “SYST” light changes from green to amber, and sometimes the “PWR” light flashes green. I’ve performed a hard reset, but…
Hi, im Alex, IT analyst. Im having problems with my Ruckus access points. i have 40 APs throughout 4 different plant locations. Lately ive been getting a lot of reports of WiFi disconnections & slow internet, and ive noticed its mainly caused by clients constantly changing between APs, often end up staying stuck in the one…
I am an original Lennar Homeowner. My Ruckus switch has completely lost power (no lights turning on) and attempts to reset have been unsuccessful, so I need to initiate an RMA replacement. Please let me know next steps.
1. Issue Description Good day RUCKUS Support, We are experiencing a widespread Wi-Fi authentication issue following our recent upgrade to RUCKUS SmartZone vSZ version 7.2.0.0.243. Our IDM wireless network uses PEAP/MS-CHAPv2 authentication against Active Directory. Most affected Windows users can connect successfully when…
I have reset my access points and reset them but they seem just not be working the green and orange lights stay on then the both of the APs stop working i need help…this is not something i am trained for
I was trying to update my Ruckus which is not booting but was never able to make a ping from my work laptop in putty. Everything was set up correct from what I could tell but ping always blocked Would a work managed computer causes this? I don't have a personal computer. Thanks
Hi Lennar Ruckus support team, This seems to be a recent common issue as I can see other forum posts are encountering the same issue - just this past weekend my main Ruckus Switch and (3) ceiling access points keep power recycling. My Ruckus WiFi network will be available for a couple minutes before everything shuts off.…
Hi, For the last couple of months, we have been observing that my download speed has gone down considerably. I have Spectrum internet. Wifi Router provided by Spectrum works fine, its just that there are certain areas where it cannot reach. I cant even steam 4K movie through my ruckus. I use my Spectrum router whereever I…
My RUCKUS ICX 7150-C12P, originally installed in my Lennar home, intermittently stops working and now it has completely stopped working. I have read so many of these feeds and done everything that everyone else has and still no luck to make it work. The switch has power ( green light) but the STAT light is green and the…
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