RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
Limitation and procedure to modify the resource group assigned for users in RUCKUS AI
Customer Environment
MSP/Partner RUCKUS AI Account with end customers added as invited users
Symptoms
Resource group mapped to an user needed to revisited and modified
Resolution
Navigate to Admin >> Users
Use the pencil icon to edit the resource group
Notes:
- You must be part of the admin resource group
- You cannot edit the resource group of yourself
- You can only edit the resource group of internal users
- You cannot edit the resource group of any 3rd party invited user once added, the only scope is to delete and re-invite with the preferred resource group and role
