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ICX keeps asking for password even after password reset.

jeisson_diaz
RUCKUS Team Member

Whenever an ICX is stuck in password prompt and the given procedure on article How to recover from a lost password ICX switches https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-recover-from-a-lost-password-ICX-swi... does not work:

 

You most likely have to completely wipe out the configuration and treat the ICX as a completely factory default settings switch.

To do this, it depends on the software version the device is running, please see the steps below:


08.0.90 - 08.0.95 codes:

1- Press Ctrl + Y, release the keys then immediately press M + Enter.

2- Once you are in OS mode, enter reset 

              OS>reset

3- Press "b" continuously to enter into boot mode:

Enter 'b' to stop at boot monitor: 0
ICX77xx-Boot> bbbbbbbbbbbbbbbbbbb<INTERRUPT>

4- Enter the command factory set-default

          ICX77xx-Boot> factory set-default
Execution of "factory set-default" will remove all user data like config, keys etc.

5- Enter capital Y to confirm:

           Do you want to continue? (Y/N)Y

jeisson_diaz_0-1700154570793.png

 

6- Enter the command boot

7- The swill will boot up and it will ask for default credentials.
username: super
password: sp-admin
Then, you will be able to create a new password.

jeisson_diaz_1-1700154613869.png

 

 

09.0.10 - 10.0.10 codes:

1- Press Ctrl + Y

2- Once you are in OS mode, enter reboot 

              OS>reboot

3- Press "b" continuously to enter into boot mode:

Enter 'b' to stop at boot monitor: 0
ICX77xx-Boot> bbbbbbbbbbbbbbbbbbb<INTERRUPT>

4- Enter the command factory set-default

          ICX77xx-Boot> factory set-default
Execution of "factory set-default" will remove all user data like config, keys etc.

5- Enter capital Y to confirm:

           Do you want to continue? (Y/N)Y

jeisson_diaz_0-1700153781316.png

6- Enter the command boot

7- The swill will boot up and it will ask for default credentials. 

username: super

password: sp-admin

Then, you will be able to create a new password.

jeisson_diaz_2-1700154248148.png

 

I hope this helps!

3 REPLIES 3

Mayank
RUCKUS Team Member

Hi Jason,

Today I faced a similar issue with ICX 7150 code 08095 and I tried the above steps that you mentioned but had no luck.

You can refer the below screenshot for your reference :

MicrosoftTeams-image (28).png

As you can see from the above screenshot once I run the command factory set-default it gives an error as "aborting operation " if I boot the ICX it still asks for Creds.

Then I tried with the command "use default-configuration" and then "boot" then issue got fixed.

Thanks

jeisson_diaz
RUCKUS Team Member

Hey Mayank, 

Thank you for your comments. 

This can happen if you enter "y" lowercase, then you get the message: Aborting operation

As soon as you enter "Y" uppercase, the message you get will be: Command executed successfully

 

jeisson_diaz_0-1708356484803.png

 

As for the command use default-configuration, I think it should be included on the article "How to recover from a lost password ICX switches" https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-recover-from-a-lost-password-ICX-swi..., I will ask for an update. 

Thanks!

Mayank
RUCKUS Team Member

Thanks Jason I appreciate it. 🙂