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Self-Help Articles

How to free user licenses on CloudPath Enrollment System

Hello All, I have come across this common query where customers report that their CloudPath Dashboard has an excess licence banner and they want to know how they can free some licenses. Below screenshot shows how the warning is displayed in the Cloud...

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Resolved! The vSZ/SZ dashboard displays a warning: 'AP certificate is expired,' even though the AP is online.

As a Sr. Technical Support Engineer, I have encountered the following concern/issue from many users and would like to share my experience here: Root Cause: Ruckus's original device certificates expired in November 2016. Any device manufactured before...

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v/SZ High Scale Upgrade failure

Hello Ruckus Forum, As a Ruckus Technical Support Engineer, I would like to share my experience here on one the recent issues: Issue Reported: vSZ-H upgrade failure from the release 6.0 to 6.1. Issue Details: In this case, one of our customers was tr...

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