Hello All,
In this article, I will explains an issue with customer DHCP configuration (related to DNS Domain name) which can potentially cause AP connectivity issue with RUCKUS Cloud.
Symptoms
If you hit this issue, AP may show online but as soon as ...
Hello everyone,
In this self-help topic I will explain what to do when Zone director suffers hardware failure and APs are down, while you get ZD replacement.
There are two ways to temporarily restore the APs with limited functionality, while you get ...
In this self-help topic I will explain the physical and command line interface based factory reset (factory default) procedure for different types of Ruckus Access Points.
There are different type of Ruckus Access points and majorly categorized in be...
This post explains about recent security vulnerability CVE-2022-22963 and CVE-2022-22965 (Spring4Shell zero-day RCE vulnerability)
About the vulnerability
There are two vulnerabilities affecting the Spring MVC (CVE-2022-22965) and Spring Cloud (CVE-...
In this self help discussion, I will explain how much downtime required for specific application service, when a new certificate is mapped and applied to SmartZone services.
User/admin query?
How much time a service will take to come back, when a new...
Hi All,
An internal feature request was placed to support this configuration option.
Request will be internally reviewed and will be implemented (if approved) as per product and engineering team's review.
Note: While we try our best to introduce any ...
Hi there,
You may want to share the ICX switch model number and firmware version as well so that we can get this checked internally.
@BenBeck just a heads-up on this one.
Hi @Xrene34,
If power LED is flashing green, this means AP is looking for a routable IP address from the network.
Check if AP is connected to a network which has a DHCP server, if not, you have to configure AP's IP address manually by accessing it ov...
I think you are confusing ZoneDirector with Smartzone. Both are different controller solution.
In SmartZone and Cloud your APs will not go down and will continue to function, as long as you are not using any proxy authentication services like 802.1X ...
Everything looks good on the AP size. TX chain is on 15 which means 4 spatial streams, no high TX retries, RSSI value is also good.
The only thing which is looking low is the RSSI on client device. It shows as 195Mbps which is low.
Is this AP running...
