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Self-Help Articles

How the APs discover the IP address of the controller?

How Standalone APs Learn Controller AddressesIf your APs will be managed by a controller, you will need some way to ensure that the APs can discover the controller on the network. There are several different ways to do this, and the specific controll...

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Multi-port AP not negotiating link speeds above 1000 Mbps.

Issue observed: APs with more than one ethernet port where the second port is capable of providing higher speeds (above 1000 Mbps) is unable to negotiate over 1000 Mbps speed with its uplink switch.Prerequisite: Switch should also be capable of provi...

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James by RUCKUS Team Member
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How to troubleshoot DHCP address leasing issues

In an network, issues that are seen generally  >  End devices don’t or are unable to get an IP.>  End devices get an IP but are not able to reach out to internet.Here, will be looking into the first one : End devices don’t or are unable to get an IP....

jdryan by Moderator
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v/SZ- "Upgrade Fail: Unsupported version"

Attempting to upgrade to the newest SmartZone versions may result in an error saying "Upload image failed. Unsupported version."This could happen if the current version of the controller is too old, so a 2-step upgrade may be required.Refer to the ta...

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