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AP LAN Port option greyed out

As a Ruckus TAC engineer, I would like to share my experience with some AP model with Single LAN port AP( for example R350) where option to change the untagged VLAN ID on AP LAN port is greyed out on Ruckus cloud GUI. We can see that even when the e...

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_Mudit by RUCKUS Team Member
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Data Center Migration from Hongkong to Singapore

Pre-checks on migrations:Make sure that all switches and APs added on cloud should be operational.Make sure to whitelist below IPs/FQDNs on your firewall outbound rules:           IP range: 34.87.82.64 through 34.87.82.95, ports: tcp 443 & 22        ...

_Mudit by RUCKUS Team Member
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Israel Country Code missing DFS channels

DFS channels have been approved by the Israel telecommunication authorities for some time. Why haven't Smart Zone enabled DFS support for Israel AP Zones?Customer EnvironmentSmart Zone 5.2.2.0.1563 or earlier, 6.0.0, 6.1.0 versionRoot CauseIsrael DFS...

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Random APs are frequently changing vSZ nodes

Recently noticed a recurring issue where numerous Access Points were experiencing random disconnections from the control interface of the vSZ-H. The state of these APs frequently involves disconnection and hopping across nodes. Refer to the checklist...

Ahamed1 by RUCKUS Team Member
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