cancel
Showing results for 
Search instead for 
Did you mean: 

v/SZ- "The system cannot be upgraded, because the following zone(es) will be unsupported"

Orlando_Elias
RUCKUS Team Member

If you're receiving an error message like this, is because there are some AP Zones that have been configured with an unsupported version.

Orlando_Elias_2-1693522269942.png

Let's use for example the version 6.1.1

In the Upgrade guide, we can find this matrix stating which AP firmware will be unsupported:

Orlando_Elias_5-1693523407024.png

To identify the AP Zone(es) with supported/unsupported firmware, select the AP Zone and scroll down to the Configuration tab. 

Orlando_Elias_8-1693524062770.png

To change the AP firmware configuration, slelect the AP Zone, click 'More' and then 'Change AP Firmware':

Orlando_Elias_6-1693523529502.png

Select an AP firmware that will be supported in the controller.

Orlando_Elias_7-1693523637873.png

It's recommended to use the latest AP patch available in the RUCKUS support site.

v/SZ - How to upload an AP patch? Upgrade the version of the APs.

v/SZ - What is the latest SmartZone firmware supported for the AP R700? 

v/SZ - What is the latest SmartZone firmware supported for the AP R600?

 

 

 

 

With regards,
--
Orlando Elias
Technical Support
0 REPLIES 0