Modify Resource Group of any user in RUCKUS AI (formerly known as RUCKUS Analytics)

[vasanth_edward]

Limitation and procedure to modify the resource group assigned for users in RUCKUS AI

Customer Environment

MSP/Partner RUCKUS AI Account with end customers added as invited users

Symptoms

Resource group mapped to an user needed to revisited and modified

Resolution

Navigate to Admin >> Users

Use the pencil icon to edit the resource group

Notes:

• You must be part of the admin resource group
• You cannot edit the resource group of yourself
• You can only edit the resource group of internal users
• You cannot edit the resource group of any 3rd party invited user once added, the only scope is to delete and re-invite with the preferred resource group and role