Whenever an ICX is stuck in password prompt and the given procedure on article How to recover from a lost password ICX switches https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-recover-from-a-lost-password-ICX-swi... does not work:
You most likely have to completely wipe out the configuration and treat the ICX as a completely factory default settings switch.
To do this, it depends on the software version the device is running, please see the steps below:
08.0.90 - 08.0.95 codes:
1- Press Ctrl + Y, release the keys then immediately press M + Enter.
2- Once you are in OS mode, enter reset
OS>reset
3- Press "b" continuously to enter into boot mode:
Enter 'b' to stop at boot monitor: 0
ICX77xx-Boot> bbbbbbbbbbbbbbbbbbb<INTERRUPT>
4- Enter the command factory set-default
ICX77xx-Boot> factory set-default
Execution of "factory set-default" will remove all user data like config, keys etc.
5- Enter capital Y to confirm:
Do you want to continue? (Y/N)Y
6- Enter the command boot
7- The swill will boot up and it will ask for default credentials.
username: super
password: sp-admin
Then, you will be able to create a new password.
09.0.10 - 10.0.10 codes:
1- Press Ctrl + Y
2- Once you are in OS mode, enter reboot
OS>reboot
3- Press "b" continuously to enter into boot mode:
Enter 'b' to stop at boot monitor: 0
ICX77xx-Boot> bbbbbbbbbbbbbbbbbbb<INTERRUPT>
4- Enter the command factory set-default
ICX77xx-Boot> factory set-default
Execution of "factory set-default" will remove all user data like config, keys etc.
5- Enter capital Y to confirm:
Do you want to continue? (Y/N)Y
6- Enter the command boot
7- The swill will boot up and it will ask for default credentials.
username: super
password: sp-admin
Then, you will be able to create a new password.
I hope this helps!
