ICX keeps asking for password even after password reset.

[jeisson_diaz]

Whenever an ICX is stuck in password prompt and the given procedure on article How to recover from a lost password ICX switches https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-recover-from-a-lost-password-ICX-swi... does not work:

You most likely have to completely wipe out the configuration and treat the ICX as a completely factory default settings switch.

To do this, it depends on the software version the device is running, please see the steps below:

08.0.90 - 08.0.95 codes:

1- Press Ctrl + Y, release the keys then immediately press M + Enter.

2- Once you are in OS mode, enter reset 

              OS>reset

3- Press "b" continuously to enter into boot mode:

Enter 'b' to stop at boot monitor: 0
ICX77xx-Boot> bbbbbbbbbbbbbbbbbbb<INTERRUPT>

4- Enter the command factory set-default

          ICX77xx-Boot> factory set-default
Execution of "factory set-default" will remove all user data like config, keys etc.

5- Enter capital Y to confirm:

           Do you want to continue? (Y/N)Y

6- Enter the command boot

7- The swill will boot up and it will ask for default credentials.
username: super
password: sp-admin
Then, you will be able to create a new password.

09.0.10 - 10.0.10 codes:

1- Press Ctrl + Y

2- Once you are in OS mode, enter reboot 

              OS>reboot

3- Press "b" continuously to enter into boot mode:

Enter 'b' to stop at boot monitor: 0
ICX77xx-Boot> bbbbbbbbbbbbbbbbbbb<INTERRUPT>

4- Enter the command factory set-default

          ICX77xx-Boot> factory set-default
Execution of "factory set-default" will remove all user data like config, keys etc.

5- Enter capital Y to confirm:

           Do you want to continue? (Y/N)Y

6- Enter the command boot

7- The swill will boot up and it will ask for default credentials. 

username: super

password: sp-admin

Then, you will be able to create a new password.

I hope this helps!