Facebook login not working in Unleashed Mobile app

[sanjay_kumar]

Issue:
On the Unleashed app, if we click on Manage Network >> and select Facebook, the authentication fails with the following error message:
"Feature Unavailable: Facebook Login is currently unavailable for this app, since we are updating additional details for this app, Please try again later."

Root Cause:

The issue is caused due to the recent upgrade in Facebook's services, causing the RUCKUS Unleashed app to  unable to authenticate logins through Facebook accounts. Our Unleashed team is actively collaborating with Facebook to address and resolve this situation. 

Workaround:
As a workaround, customers can continue to access the system remotely using alternative options such as Google, Apple, or email accounts.

Fix:
Our team is working on the issue. Since the issue was caused by 3rd party verification, we need to go through the effort with the 3rd party and this will take some time.

I will keep the thread updated any any updates about the fix.
Your patience and understanding during this period are greatly appreciated.

Regards,
Sanjay Kumar

[alexvbalkom]

Would be great if this issue will be fixed, can't connect anymore through the app to 50+ AP's. 

[sanjay_kumar]

Hi @alexvbalkom 
We are actively working on this, in the meantime have you tried the workaround mentioned?

[rand]

the workaround doesn't bring in our many unleashed networks.  we are starting from scratch.  ridiculously painful

[sanjay_kumar · Accepted solution]

Hi All,

The issue has been fixed and now the Facebook login is working, please check.