Hello All,
Recently we have come across several queries if we can upload 3.6.2.X AP Patch on SZ-144 or any other controller running the 6.1.1.0.595 version.
Query: Can we upload 3.6.2.X AP Zone firmware on SZ-144 running 5.2.2.X or 6.1.1.X?
Answer: Y...
How to register an AP (Access Point) onto the controller under a specific AP Zone using AP Registration Rule?
Why do we need the AP registration rule?
This is the more useful solution when we have a vSZ-E or SZ-144 or SZ-100, where the APs try to reg...
This article shows some tips or references to isolate or narrow down the issues when the AP(s) is failing to join the controller (show status as OFFLINE on the controller).
The controller's dashboard shows AP status and if we happen to find any AP wh...
Hello All,
I have come across this common query where customers report that their CloudPath Dashboard has an excess licence banner and they want to know how they can free some licenses.
Below screenshot shows how the warning is displayed in the Cloud...
As a Sr. Technical Support Engineer, I have come across this issue and would like to share my experience here:
On the controller firmware version 3.6.x and above, by default, AP certificate check is enabled on the vSZ/SZ based controllers. Hence APs ...
Hello @Marcel_Antony ,
Hope you doing well today.
We recommend upgrading the AP certificate. The APs with old certs won't join any vSZ/SZ/SmartZone controller/Cloud controller until you disable the AP-cert check on the controller.
If the APs are curr...
Hello @suporte_redes_a ,
Thank you for the details, the event would have triggered for the AP zone which would be on the lower version hence these events got triggered. This would not impact any of the AP/DP services.
Regards,Sarita
Hello @SpekeIT ,
IPTV and IP Telephones use multicast traffic, if the AP interface is getting hit by the multicast and/or broadcast storm then there is a possibility of the AP interface getting stuck/hung and rebooting the AP fixes the issue temporar...
Hello @Plato12 ,
Since the hard reset helped regain the access to the AP, I would also suggest you to re-flash the AP with the correct firmware.
You can download the AP R710 Unleash image from the below link:-
Latest version: https://support.ruckuswi...
