RUCKUS Cloud

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RUCKUS Cloud

RUCKUS Cloud is our AI-enabled converged network management-as-a-service platform that enables IT to deliver exceptional user experiences, simply.

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Resolved! Logo Size for Guest Portal

I'm trying to setup a new guest portal and am unable to find documentation on the recommended size for the "Your Logo goes Here". I've tried a logo that's 2294x298 and one the same logo scaled to 125x41, both have been poorly handled by the portal s...

Unable to load venue

I am new to Ruckus, the site i am working with has several Venues, when i try to add the 1st ap to the venue i want the page will not load. I am able to open other venues just nto the one I need. another tech add the venue but from what i have read ...

Captive Portal + Google Authentication woes

iOS users trying to re-authenticate to the captive portal using their Google credentials can't get past the username prompt. I've tried to "forget the network", clear Safari cache, join other networks and re-join the captive portal network wth no eff...

Resolved! modify radius timeout

hello,as for as I can understand, the only way to change dot1x radius timeout on ruckus AP is connecting to the ap via ssh and using the radius-server timeout command;but I read somewhere cloud connected AP cannot be accessed trough ssh.where is the ...

Moved from ZD to Ruckus Cloud, now devices will only connect to one AP

I have just converted my AP's from a zone director to ruckus cloud. I am having an issue where the only AP that devices will connect to is the first AP I added. Once devices are out of range from that AP, they disconnect instead of roaming to a...

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