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RUCKUS Self Help |   ASK the Pack
RUCKUS Cloud
RUCKUS Cloud is our AI-enabled converged network management-as-a-service platform that enables IT to deliver exceptional user experiences, simply.
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Forum Posts

ASK the Pack

Update from Cloud RNOC - Tues 2/23 @ 8am PDT

Please be advised, a software upgrade to the Ruckus CloudServices environment will begin tomorrow, Tuesday February 23 at 8:00AM PST. The expected downtime will last 6 hours. From a customer perspective, this will only impact the management portal, w...

Venue Rename or Delete Issue

I can't rename the Venue name after I create it. It should be changeable with a new name. Also the Venue cannot be deleted if there is address and other information added. Once you remove that detail, it will then allow you to Delete the Venue.

Cannot Add new AP

Under Venue, tried to add a new AP and pasted serial number into the Serial number field and would never take it. Then hand typed and it still does not take it. An Error event happens each time saying it could not add Access Point. Then I accidentall...

.1X WLAN deploy

Trying to create a 1x WLAN but fails when adding it to the venue, I created the WLAN on the Networks section and added my AAA server to Services section, what could be hapenning? My AAA server is behind NAT and i've entered its local address 10.x.x.x...

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