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Moved from ZD to Ruckus Cloud, now devices will only connect to one AP

jeremy_reed_656
New Contributor II

‎06-24-2023 12:25 PM - edited ‎06-24-2023 12:42 PM

I have just converted my AP's from a zone director to ruckus cloud.    I am having an issue where the only AP that devices will connect to is the first AP I added.    Once devices are out of range from that AP, they disconnect instead of roaming to another nearby AP.

Has anyone experienced this and know what might be the problem?

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Vineet_nejwala
Moderator
Moderator

‎06-26-2023 09:54 AM

Hi @jeremy_reed_656 

You can reach out to support to assist with enabling smart roam and since its not reboot persistent I would suggest to play around with the TX power too while with Ruckus cloud TSE.

https://support.ruckuswireless.com/contact-us

Best Regards

Vineet

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