08-25-2023 01:22 PM
I'm trying to setup a new guest portal and am unable to find documentation on the recommended size for the "Your Logo goes Here".
I've tried a logo that's 2294x298 and one the same logo scaled to 125x41, both have been poorly handled by the portal service and wind up looking the same. I found 125x41 here:
https://docs.cloud.ruckuswireless.com/msp/GUID-0D180840-9788-43BD-B614-6541FA6A0280.html
By poorly handled I mean that the logo becomes low res and looks stretched even when viewed on a mobile device..
We're not an MSP but the reference above is the closest thing I could find to a recommended size.
The same information would be helpful for the "Photo" image as well.
Solved! Go to Solution.
09-04-2023 04:44 AM
Hi John,
Guest Portal Logo's recommended size is 138 x 40 pixels, maximum file size is 20KB. This is the same across Ruckus-managed products, below is the URL for the recommended specifications:
Please find the RuckusOne user guide:
https://docs.cloud.ruckuswireless.com/ruckusone/userguide/index.html
https://support.ruckuswireless.com/documents/4481-ruckus-one-online-help-user-guide
If you still have issues, please raise a ticket, and we will gladly assist you.
Thank you!
Syed
09-04-2023 04:44 AM
Hi John,
Guest Portal Logo's recommended size is 138 x 40 pixels, maximum file size is 20KB. This is the same across Ruckus-managed products, below is the URL for the recommended specifications:
Please find the RuckusOne user guide:
https://docs.cloud.ruckuswireless.com/ruckusone/userguide/index.html
https://support.ruckuswireless.com/documents/4481-ruckus-one-online-help-user-guide
If you still have issues, please raise a ticket, and we will gladly assist you.
Thank you!
Syed
09-05-2023 08:46 AM
Thanks Syed. So is the SmartZone a better cross reference if I can't find information "directly" about Ruckus Cloud?
09-05-2023 11:27 AM
Hi John,
Yes, that's correct we have the same detailed information shared in the SZ Admin guide and the Ruckus Cloud for related features.
Regards
Syed