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Logo Size for Guest Portal

john_nickell_74
New Contributor III

I'm trying to setup a new guest portal and am unable to find documentation on the recommended size for the "Your Logo goes Here".  

I've tried a logo that's 2294x298 and one the same logo scaled to 125x41, both have been poorly handled by the portal service and wind up looking the same.  I found 125x41 here: 

https://docs.cloud.ruckuswireless.com/msp/GUID-0D180840-9788-43BD-B614-6541FA6A0280.html

By poorly handled I mean that the logo becomes low res and looks stretched even when viewed on a mobile device..

We're not an MSP but the reference above is the closest thing I could find to a recommended size.  
The same information would be helpful for the "Photo" image as well. 

1 ACCEPTED SOLUTION

Syed
RUCKUS Team Member

Hi John,

Guest Portal Logo's recommended size is 138 x 40 pixels, maximum file size is 20KB. This is the same across Ruckus-managed products, below is the URL for the recommended specifications:

https://docs.commscope.com/bundle/sz-522-adminguide-sz300vsz/page/GUID-25A5BA08-5F1A-46A4-8E94-4AB66...

 

Please find the RuckusOne user guide:

https://docs.cloud.ruckuswireless.com/ruckusone/userguide/index.html

https://support.ruckuswireless.com/documents/4481-ruckus-one-online-help-user-guide

 

If you still have issues, please raise a ticket, and we will gladly assist you.

 

Thank you!
Syed

View solution in original post

3 REPLIES 3

Syed
RUCKUS Team Member

Hi John,

Guest Portal Logo's recommended size is 138 x 40 pixels, maximum file size is 20KB. This is the same across Ruckus-managed products, below is the URL for the recommended specifications:

https://docs.commscope.com/bundle/sz-522-adminguide-sz300vsz/page/GUID-25A5BA08-5F1A-46A4-8E94-4AB66...

 

Please find the RuckusOne user guide:

https://docs.cloud.ruckuswireless.com/ruckusone/userguide/index.html

https://support.ruckuswireless.com/documents/4481-ruckus-one-online-help-user-guide

 

If you still have issues, please raise a ticket, and we will gladly assist you.

 

Thank you!
Syed

john_nickell_74
New Contributor III

Thanks Syed.  So is the SmartZone a better cross reference if I can't find information "directly" about Ruckus Cloud?

Hi John,

Yes, that's correct we have the same detailed information shared in the SZ Admin guide and the Ruckus Cloud for related features.

Regards

Syed