RUCKUS Cloud is our AI-enabled converged network management-as-a-service platform that enables IT to deliver exceptional user experiences, simply.
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Forum Posts

anonymous connected clients

hello,if I look at connected clients on the cloud controller for a 802.1x authenticated wifi ssid I see some clients with full username@mydomain  and some other with anonymous@mydomain; it does not looks like a difference in the client os, why I have...

ebi by New Contributor II
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Ruckus cloud APs PoE error

Every Night at 2000 hours all of the APs show a PoE error in analytics. When I look at the Ap's events, there are not errors matching the time stamp. P3 infrastructure (PoE) may 15 2023 20:00 It shows the same error per each AP. Any idea?  

Ruckus Cloud: Captive portal with AAA or LDAP authentication

Hi, I am migrating our wifi network from on-premise ZoneDirector to Ruckus Cloud. I successfully set up a EAP wifi network with AAA (freeradius+ldap). We also had a non-EAP network with captive portal becaude some users have problems with EAP (like i...

CBO by New Contributor
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T310C ERROR disconnected from cloud

We are having a problem disconnecting the T310C with the ruckus cloud , the error disconnected from cloud appears. I don't find a solution to the problem.

ikarobrum by New Contributor
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Ruckus Cloud - Connected no internet on Business Network

We just went live last week with RUCKUS Cloud and R650 AP's at a remote site. We had one or two reports last week of users being "connected, but no internet", but thought it was a one off situation. Had them restart and the problem went away. Today, ...