WIFI very slow

[krivas33]

Hello- I recently had a power outage, think the breaker in my Laundry room tripped. This made the Ruckus box have one of the lights in yellow not green so my internet tech suggested we reset the Ruckus box by disconnecting the power cord and pluggining back in this worked and both lights turned back on green. The issue I continue to have is the WIFI on ALL devices, Smart TV, Laptop, smart phones etc us still very slow I have never had this issue, my internet provider came in person and also troubleshooted onsite and they state everything on there end is good with the equipment so there should be no reason for the connectivity to be slow. I called the customer support and was advised to post on this community. How can I check my Ruckus box (main box) the one that the router and modem of my internet company is connected to is working properly? 

[krivas33]

Sorry I found a way to upload the pictures, I needed to be logged in.

bad boxICX box eero wifi routerICX box lightsgood box

[pinky_ruckus]

Hi @krivas33 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are having slow connectivity issues after the power outage.

As per the light status I see from your screen shot, I see that the lights are in the normal state and we need to check few switch configuration details to understand the issue better and assist you further.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.