WIFI very slow

[krivas33]

Hello- I recently had a power outage, think the breaker in my Laundry room tripped. This made the Ruckus box have one of the lights in yellow not green so my internet tech suggested we reset the Ruckus box by disconnecting the power cord and pluggining back in this worked and both lights turned back on green. The issue I continue to have is the WIFI on ALL devices, Smart TV, Laptop, smart phones etc us still very slow I have never had this issue, my internet provider came in person and also troubleshooted onsite and they state everything on there end is good with the equipment so there should be no reason for the connectivity to be slow. I called the customer support and was advised to post on this community. How can I check my Ruckus box (main box) the one that the router and modem of my internet company is connected to is working properly? 

[Jayavidhya · Accepted solution]

Hi @krivas33 

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS switch

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community
 

[krivas33]

Greeting Jayavidhya- I'm truly sorry for asking again this request but believe me when I tell you I'm completely lost here-I tried your steps indicated, downloaded the application to check on the IP address but where I totally get lost is with the other instructions on how to run the commands. This process going on here and posting like this has been very stressful to say the least, just want to resolve my issue and move on as I  depend on WIFI because I work remote from home. Again I consider myself an intelligent, computer friendly person but I will need to speak to someone to get this resolved. Due to the nature of this going back and forth can there be made an exception here for me to connect with someone to further troubleshoot this? I urgently would appreciate all the help I can get here. Regards, KRivas33

[Jayavidhya]

Hi @krivas33 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 
We will be exclusively supporting customers via this community forum support model.
 

Please share the screenshot of the error you are getting while following the steps.

Also we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, 
I would recommend that you seek outside help or a technician.
 

Best regards,

Jayavidhya

Lennar Home Community

[krivas33]

Hello,

Can I just hit the reset button on the box? its the small button that will require either a paperclip or bobby pin to hit the small black button. Thanks!