Solved: RUCKUS Forums - Re: Ruckus box not working ( no power signal) - Page 3

Panirajh04 · ‎04-30-2025

we had power outage in the morning, post that I am not Gettig any power in the Ruckus box

I tried unplugging the power, not change . any solution greatly appreciated

pinky_ruckus · ‎05-20-2025

Hello @Panirajh04 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a replacement Switch and need assistance in setting up your system.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

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Panirajh04 · ‎05-07-2025

HI Imran

Thanks for the files, I followed as per the instruction provided

i am not able to get com3 on the device manager

I am seeing Standard serial over Bluetooth link (COM3)

i opened putty and entered COM3, putty has opened not able to edit anything in the putty

Can you help on this

Imran_ruckus · ‎05-08-2025

Hi @Panirajh04

Greetings!

Thank you for the response and the update.

Please note that the COM port does not have to be COM3 specifically; it can be any available COM port. However, it should be the one labeled with 'Silicon Labs' as the device name.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Panirajh04 · ‎05-10-2025

HI Imran

I followed the above steps, installed the downloads as instructed above

still I could not find the Silicon Labs COM files

Imran_ruckus · ‎05-12-2025

Hi @Panirajh04

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing the Software Recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the Laptop?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Panirajh04 · ‎05-12-2025

HI Imran

Attached the photo for reference

white and black cable