Switch and 2Aps

[Beetlejuice]

 I just bought a home who was built by Lennar. I just got Internet service and I wanted to get the access point and switch going. I did a master reset on it and now all of the status lights are blinking and the access points lights are orange. When I try to connect to the configure me set up Wi-Fi from the access points through the ruckus app, it tells me I must be connected to the configure me set up, which I already am so therefore, I cannot even access anything because the system thinks that I’m not on the access points configure me Wi-Fi I don’t know what to do at this point could someone please help

 

[pinky_ruckus]

Hello @Beetlejuice ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently purchased a new Lennar Home and need assistance in setting up your Ruckus network.

From the picture you shared, I see that the ethernet cable from your ISP is not connected to one of the 12 ports on the Switch.

Please unplug the ISP cable and connect to one of the 12 ports on the Switch as mentioned in the figure below:

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

 Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Beetlejuice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Beetlejuice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Beetlejuice ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community