CommScope RUCKUS Community Forums

Bjamal · ‎01-09-2023

Problem: The WiFi speeds from my Ruckus device are below 50 Mbps when connected; as a result, acces to a simple site such as yahoo.com takes longer than 30 minutes to load. To provide additional context, my connection speed from my ISP is 1 Gig (~960 Mbps tested). Due to the poor speeds from the Ruckus device, I am unable to work from home and my security system is not able to function properly.

Priority: High

Contact Information:

Brandon

E: bjamal.tripp@gmail.com

P: 205-520-6077

Availability: M: anytime, Tues: 5:30pm till 10:00pm, Wed: 5:30pm till 10:00pm, Thur: 5:30pm till 10:00pm, Fri: anytime, Sat: anytime, Sun: anytime

Bjamal · ‎01-13-2023

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3834R173

Software Package: ICX7150_BASE_L3_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 5 hour(s) 22 second(s)

The system started at 00:05:38 GMT+00 Sat Jan 01 2000

The system : started=cold start

View solution in original post

Vásquez_Fer · ‎01-13-2023

Hi @Bjamal

Doing great ! , Based on the color lights can be that the WLAN service was disable.

We have 2 Options to fix this.

1-Based on the Output your Access Point IP address

1-Access Point : 192.168.1.4

2-Access Point : 192.168.1.9

Please try to copy the IP address and past it in the URL to see if you are able to log in into the Unleashed web page like the following :

example (1).PNG

This credentials should be the same as the unleashed mobile APP

Most common defaults ( Key sensitive ) :

username:admin password :Lennar
username:admin password :lennar
username:admin password :Ruckus1
username:admin password :Ruckus!

Select Access Point>>>>>Select Summary >>>> Edit

Verify Status of WLAN service>>>> If Disable>>>Change to Enable on both the radio and Click OK.

Make sure it says enable on 5G and 2.4G

The second option will be to reconfigure the Access Points from 0

1-On the unleashed dashboard

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-5925D5F4-0D37-434F-9212-86D76...

2-Physical option : Please read the following guide carefully: make sure you only have (1) the access point plug on the ICX-7150-C12P, the one still connected to the switch is the one that the factory reset will work on

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards

Fernando Vasquez

View solution in original post

Bjamal · ‎01-12-2023

I followed each of the steps provided in the guide. As I stated in the previous reply, non of the user name and password combinations worked once I accessed my IP address through my browser.

Jayavidhya · ‎01-12-2023

Hi @Bjamal

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Once you logged into the switch please follow the below steps to solve the routing code issue.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Best regards,

Jayavidhya

Lennar Home Community

Bjamal · ‎01-12-2023

I recommend a couple of updates to your user guide to make it more user friendly:

1) Inform customers they must connect to their ISP's modem or router to access the Ruckus switch

2) The user name and password is the information provided in the utility box when they purchased the home

I was able to access the screen depicted in the and follow the steps listed once I resolved the issues above. However, when reviewing my switch in the Unleashed app, my switch still shows as connecting; as a result, I am still unable to use my internet on Day 12. What are the next steps to resolve this issue?

Jayavidhya · ‎01-13-2023

Hi @Bjamal

Please confirm that the switch is running FastIron firmware version 08.0.90 or later using the following command

SSH@ICX7150-C12-Switch#show version

If your device is running an earlier version, you must upgrade to version 08.0.90 or later please follow the below guide to upgrade the switch.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please follow the below guide for the unleashed management of the switch.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C...

Best regards,

Jayavidhya

Lennar Home Community

Bjamal · ‎01-13-2023

After I typed "ssh user@IP address" into the command line,

then "enable"

then "show version"

I confirmed the software version is 08.0.90dT213; as a result, the required software is installed on the unit.

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Ruckus Wi-Fi icx7150 c12p