Problem: The WiFi speeds from my Ruckus device are below 50 Mbps when connected; as a result, acces to a simple site such as yahoo.com takes longer than 30 minutes to load. To provide additional context, my connection speed from my ISP is 1 Gig (~960 Mbps tested). Due to the poor speeds from the Ruckus device, I am unable to work from home and my security system is not able to function properly.
Availability: M: anytime, Tues: 5:30pm till 10:00pm, Wed: 5:30pm till 10:00pm, Thur: 5:30pm till 10:00pm, Fri: anytime, Sat: anytime, Sun: anytime
2-Physical option : Please read the following guide carefully: make sure you only have (1) the access point plug on the ICX-7150-C12P, the one still connected to the switch is the one that the factory reset will work on
Based on your description, the issue may be due cable issues running from the AP to the switch. If the cable is damaged the data transmit rate will be very low leading to slow connectivity. Please try connecting the different cable from Access points to the switch.
If you have confirmed that internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.
How to Fix Routing code issues on Lennar Home users via Web GUI.
Good evening and thank you for your reply. I have spent hours with my ISP technician and by myself attempting to resolve this issue. The Ethernet cable is in great condition but to check I installed a new cable to ensure the cable was not the issue and the internet problems persist.
I proceeded to the next troubleshooting method only “Fixing the Routing Code” only to discover that none of the user name and password combinations provided me with access to the Residential Gateway.
I have been without internet access in my home all of the 2023 calendar year. Can you send a technician to my home to resolve this issue? I followed all of the steps you provided in your reply, but each failed and I am still unable to use internet in my home or use my security system.
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged. We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.