CommScope RUCKUS Community Forums

Bjamal · ‎01-09-2023

Problem: The WiFi speeds from my Ruckus device are below 50 Mbps when connected; as a result, acces to a simple site such as yahoo.com takes longer than 30 minutes to load. To provide additional context, my connection speed from my ISP is 1 Gig (~960 Mbps tested). Due to the poor speeds from the Ruckus device, I am unable to work from home and my security system is not able to function properly.

Priority: High

Contact Information:

Brandon

E: bjamal.tripp@gmail.com

P: 205-520-6077

Availability: M: anytime, Tues: 5:30pm till 10:00pm, Wed: 5:30pm till 10:00pm, Thur: 5:30pm till 10:00pm, Fri: anytime, Sat: anytime, Sun: anytime

Bjamal · ‎01-13-2023

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3834R173

Software Package: ICX7150_BASE_L3_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 5 hour(s) 22 second(s)

The system started at 00:05:38 GMT+00 Sat Jan 01 2000

The system : started=cold start

View solution in original post

Vásquez_Fer · ‎01-13-2023

Hi @Bjamal

Doing great ! , Based on the color lights can be that the WLAN service was disable.

We have 2 Options to fix this.

1-Based on the Output your Access Point IP address

1-Access Point : 192.168.1.4

2-Access Point : 192.168.1.9

Please try to copy the IP address and past it in the URL to see if you are able to log in into the Unleashed web page like the following :

example (1).PNG

This credentials should be the same as the unleashed mobile APP

Most common defaults ( Key sensitive ) :

username:admin password :Lennar
username:admin password :lennar
username:admin password :Ruckus1
username:admin password :Ruckus!

Select Access Point>>>>>Select Summary >>>> Edit

Verify Status of WLAN service>>>> If Disable>>>Change to Enable on both the radio and Click OK.

Make sure it says enable on 5G and 2.4G

The second option will be to reconfigure the Access Points from 0

1-On the unleashed dashboard

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-5925D5F4-0D37-434F-9212-86D76...

2-Physical option : Please read the following guide carefully: make sure you only have (1) the access point plug on the ICX-7150-C12P, the one still connected to the switch is the one that the factory reset will work on

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards

Fernando Vasquez

View solution in original post

Jayavidhya · ‎01-13-2023

Hi @Bjamal

Please share the entire command of the switch.

SSH@ICX7150-C12-Switch#show version

Best regards,

Jayavidhya

Lennar Home Community

Bjamal · ‎01-13-2023

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3834R173

Software Package: ICX7150_BASE_L3_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 5 hour(s) 22 second(s)

The system started at 00:05:38 GMT+00 Sat Jan 01 2000

The system : started=cold start

Bjamal · ‎01-13-2023

I am still unable to access my internet through the Ruckus device. What are the next steps? The command line output above is not a solution because I am still unable to access my internet.

Vásquez_Fer · ‎01-13-2023

Hi @Bjamal

As I can see your Switch is running the known routing issue for Lennar home users , this will affect the network performance.

Please run the following commands

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command : the switch will reboot )

More in detail check the following guide :

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Best Regards

Fernando Vasquez

Bjamal · ‎01-13-2023

Hello Fernando. That successfully reset and reconnected the switch; however, I do not see the network under my WiFi options. I looked at my access points in my home and only 2 green lights are active, in the past I had 3 green lights active. The active green lights are CTL and PWR. The 5G nor 2.4G lights are active on either access point, what are the next steps?

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