R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

[Jayavidhya · Accepted solution]

Hi @needhelp 

Based on the troubleshooting done, seems that the PoE port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Greetings!!!

Thank you for the response and the information you shared.

Please note, both Access Points need to be upgraded to the same version in order to get them connected on a single Unleashed system.

If you are unable to perform the Unleashed Upgrade online, please perform an offline/local upgrade.

And you can Upgrade to version 200.14.6.1.199 which is recently released.

Please refer to the below video showing the process of Local Upgrade.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jayavidhya · Accepted solution]

Hi @needhelp 

It seems like your ICX7150 is running 8090j code. The recommended firmware version for ICX 7150 Switch is SPS08095dufi.bin .

Please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, 

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Please perform the below commands.

enable 

configure terminal

ip address 10.106.0.10 255.255.0.0

ip default-gateway 10.106.0.1

write memory

exit

After performing the above commands, please share the output of the below command.

enable 

show ip address

ping <ip address of the master AP> (Please use IP address of the Master AP here)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information you shared.

The ‘show who’ command output seems to be normal.

Please remove both the Switches from the Unleashed. 

Once removed, reboot the Switch once by performing the below commands.

enable 

reload

y

And also, please reboot the Access Points as shown in the below screenshot.

Once the Access Points, Switch reboots and comes online please check the Switch status on the unleashed. 

Please share the screenshot of the same.

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information.

Yes, there will be only One Switch that will appear in the Unleashed that is trying to get in sync with the Unleashed system. Since we were trying to add manually maybe there were 2 Switches got listed previously (One trying on its own and the other one we tried to add manually).

At this point, we should factory reset the RUCKUS ICX-7150-C12P Switch as it is not getting in sync with Unleashed with the other troubleshooting steps we tried.

Please note, there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration. 

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable 

erase system factory-default

y

Once the factory reset is complete, the RUCKUS ICX-7150-C12P Switch will discover the Access Points connected to it and it gets connected to the Unlashed system.

Please make sure the management approval is enabled (as described in the below link).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[needhelp]

Both the PWR and SYST LEDs are green. I have no sound coming for the switch. The defult usernames and passwords do not work for switch web browser IP addresses. The password 'pass' only works when the enable command is used for a serial connection via MobaXterm. The LEDs on both access points are not on. Below are the commands that was entered.

ICX7150-C12 Switch>show PoE

Power Capacity: Total is 124000 mWatts. Current Free is 4000 mWatts.

Power Allocations: Requests Honored 4 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Non-PD 0 30000 n/a n/a 3 n/a
1/1/2 On Non-PD 0 30000 n/a n/a 3 n/a
1/1/3 On Off 0 30000 n/a n/a 3 n/a
1/1/4 On Off 0 30000 n/a n/a 3 n/a
1/1/5 On Denied 0 0 n/a n/a 3 n/a
1/1/6 On Denied 0 0 n/a n/a 3 n/a
1/1/7 On Denied 0 0 n/a n/a 3 n/a
1/1/8 On Denied 0 0 n/a n/a 3 n/a
1/1/9 On Denied 0 0 n/a n/a 3 n/a
1/1/10 On Denied 0 0 n/a n/a 3 n/a
1/1/11 On Denied 0 0 n/a n/a 3 n/a
1/1/12 On Denied 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 0 120000

ICX7150-C12 Switch>

[Jayavidhya · Accepted solution]

Hi @needhelp 

Based on the troubleshooting done, seems that the PoE port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[needhelp]

The new switch arrived today, cables connected and turned on. The switch PWR and SYST lights are green. The access point 5G and 2.4G LEDs are amber, the CTL is green and the power is flashing green. The web brower username and password are working. Unable to connect to the my SSID because it hangs at "Obtaining IP address..." and then "Disconnected / IP configuration failure" is the final error message. Below are the pictures. 

[Jayavidhya]

Hi @needhelp 

Thanks for the details provided.

Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP (the radio signal is on, but you have no devices connected (phone, computer so ion).

 

Please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[needhelp]

The AP and the ISP cables are connected to the yellow ports of the switch. The power on the switch was unplugged, plugged and the AP LEDs returned to the No Client status with the PWR LED slow blinking.