R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

[Jayavidhya · Accepted solution]

Hi @needhelp 

Based on the troubleshooting done, seems that the PoE port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Greetings!!!

Thank you for the response and the information you shared.

Please note, both Access Points need to be upgraded to the same version in order to get them connected on a single Unleashed system.

If you are unable to perform the Unleashed Upgrade online, please perform an offline/local upgrade.

And you can Upgrade to version 200.14.6.1.199 which is recently released.

Please refer to the below video showing the process of Local Upgrade.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jayavidhya · Accepted solution]

Hi @needhelp 

It seems like your ICX7150 is running 8090j code. The recommended firmware version for ICX 7150 Switch is SPS08095dufi.bin .

Please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, 

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Please perform the below commands.

enable 

configure terminal

ip address 10.106.0.10 255.255.0.0

ip default-gateway 10.106.0.1

write memory

exit

After performing the above commands, please share the output of the below command.

enable 

show ip address

ping <ip address of the master AP> (Please use IP address of the Master AP here)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information you shared.

The ‘show who’ command output seems to be normal.

Please remove both the Switches from the Unleashed. 

Once removed, reboot the Switch once by performing the below commands.

enable 

reload

y

And also, please reboot the Access Points as shown in the below screenshot.

Once the Access Points, Switch reboots and comes online please check the Switch status on the unleashed. 

Please share the screenshot of the same.

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Thank you for the response and the information.

Yes, there will be only One Switch that will appear in the Unleashed that is trying to get in sync with the Unleashed system. Since we were trying to add manually maybe there were 2 Switches got listed previously (One trying on its own and the other one we tried to add manually).

At this point, we should factory reset the RUCKUS ICX-7150-C12P Switch as it is not getting in sync with Unleashed with the other troubleshooting steps we tried.

Please note, there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration. 

Please perform the below commands to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable 

erase system factory-default

y

Once the factory reset is complete, the RUCKUS ICX-7150-C12P Switch will discover the Access Points connected to it and it gets connected to the Unlashed system.

Please make sure the management approval is enabled (as described in the below link).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[needhelp]

This is what I posted before you last post.

I was able to get on runleashed.ruckuswirless.com. I had to use a different browser, but this time I had to make the browser load a working website other than the browser's default search site, so I do not get search results for unleashed.ruckuswirless.com or the ruckusnetworks.com domain. The website shows only one (1) Total AP. The only AP that has access to the internet is the master AP. The current firmware version is 200.5.10.0.235, and there is no available version.

When connecting to unleashed.ruckuswireless for the second AP, it still only shows one (1) Total AP, but when I click on the upgrade, it lists two (2) APs, both labeled as Master. The current firmware version is 200.5.10.0.235, and there is no available version for the second AP.

I rebooted by disconnecting the second AP's Ethernet cable from the switch and reconnecting it back to the switch, but it only shows one (1) Total. Please be advised that, per your instructions, I did a reset on the second AP, and now I have two (2) masters according to the upgrade option on the second AP. 

A new SSID was created and the master and second AP can not get access to the internet.

[Jayavidhya]

Hi @needhelp 

Thanks for your response.

Based on your description, it seems that your Access points are not upgraded to the latest version. So please login to the unleashed and upgrade to the latest version (the recommended AP firmware version is 200.14) . Please refer to the below images for your reference.

Please clink on the 'check for upgrades' and upgrade your APs to the latest version 200.14.

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=184s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[needhelp]

As I mentioned before, I already tried to upgrade online and it says there is no available version. 

Which 200.14 do you want me download, because I have to upgrade locally?

Please see the list below.

RUCKUS Unleashed AP 200.14 GA Refresh Software for R510 200.14.6.1.199
BL7
Ruckus Unleashed AP 200.14 (GA) SNMP MIBs 200.14.6.1.179
ZIP
2023-04-17
RUCKUS Unleashed AP 200.14 (GA) Software for R510 200.14.6.1.179
BL7
2023-04-17

[Imran_ruckus · Accepted solution]

Hi @needhelp 

Greetings!!!

Thank you for the response and the information you shared.

Please note, both Access Points need to be upgraded to the same version in order to get them connected on a single Unleashed system.

If you are unable to perform the Unleashed Upgrade online, please perform an offline/local upgrade.

And you can Upgrade to version 200.14.6.1.199 which is recently released.

Please refer to the below video showing the process of Local Upgrade.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[needhelp]

Just a recap, I have new 5 day old switch. Only one AP is able to connect and the other is a brick. 

I just updated the Masters AP the 200.14.6.1.199 and able to get internet access. Web Unleashed shows the switch is disconnected. The Second AP is not working I can not get access to upgrade it.

Switch: LED PWR and SYST are green

Master AP: PWR LED is blinking green; CTL LED and 2.4G are green; 5G LED is amber

Second AP: PWR LED is blinking green; CTL LED is blinking green slowly; no other LEDs are working.

Just a heads-up that this may be helpful: I was able to get connected to the Unleashed Web by using the default gateway via ipconfig. If I had used the Advanced IP scanner, I would never have found the IP address for the AP because it is not a normal 192.168 like the other devices attached to the switch.