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PST-ICX Switch is Disconnected after power outage

EduardoC
New Contributor

https://support.ruckuswireless.com/cases/01409741

This is the the same issue as in  

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-switch-unreachable-di...

 

But I do not see a solution for that. I am not a network specialist so some suggestions are too technical for me

 

 

1 ACCEPTED SOLUTION

Hi @EduardoC 

Ok, so if the Online web access is not working, you need to get access via console, using the next connection the USB will be connected on your computer and the type C on your ICX7150 Switch.

Note: the SSH and Telnet access will not work for you, because you are having connectivity issues to reach the IP address 192.168.1.170 and those are for remote access, however console is local, so will no matter if you have or not an IP address.

 How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

 

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

 

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

View solution in original post

13 REPLIES 13

Yarenis
Moderator
Moderator

Hi @EduardoC 

Are you an Unleashed Lennar Home client?

 

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

EduardoC
New Contributor

Yes we are

Hi @EduardoC 

Just to clarified your issue, please response the next questions:

Is your Switch online, but from Unleashes is displayed as disconnected?

Is your unleashed network working fine?

Are all your Access Point online and working as expected?

Are you having connectivity issues in your Unleashed network?

Can you gain accesses to the Switch IP address that may be displayed in the Unleashed dashboard, if that is the case, access and provide the next information from there?

While your computer or phone is connected to the Unleashed network, search the IP address of your Switch>open a browser and paste the Switch IP address Monitor>Device

Note: you can use the next guide to find the Switch IP address:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Yarenis_0-1669415409347.png

Yarenis_1-1669415487494.png

 

 

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

EduardoC
New Contributor

Is this what you are asking for?

EduardoC_0-1669416442038.png

EduardoC_1-1669416484225.png