11-25-2022 02:03 PM
https://support.ruckuswireless.com/cases/01409741
This is the the same issue as in
But I do not see a solution for that. I am not a network specialist so some suggestions are too technical for me
Solved! Go to Solution.
11-25-2022 03:51 PM
Hi @EduardoC
Ok, so if the Online web access is not working, you need to get access via console, using the next connection the USB will be connected on your computer and the type C on your ICX7150 Switch.
Note: the SSH and Telnet access will not work for you, because you are having connectivity issues to reach the IP address 192.168.1.170 and those are for remote access, however console is local, so will no matter if you have or not an IP address.
How to Fix Routing code issues on Lennar Home users via CLI
RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)
https://www.youtube.com/watch?v=YXR4xhkw3q8
(Tutorial for MAC)
https://www.youtube.com/watch?v=1AcJokMm78U
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-25-2022 02:12 PM
Hi @EduardoC
Are you an Unleashed Lennar Home client?
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-25-2022 02:24 PM
Yes we are
11-25-2022 02:34 PM
Hi @EduardoC
Just to clarified your issue, please response the next questions:
Is your Switch online, but from Unleashes is displayed as disconnected?
Is your unleashed network working fine?
Are all your Access Point online and working as expected?
Are you having connectivity issues in your Unleashed network?
Can you gain accesses to the Switch IP address that may be displayed in the Unleashed dashboard, if that is the case, access and provide the next information from there?
While your computer or phone is connected to the Unleashed network, search the IP address of your Switch>open a browser and paste the Switch IP address Monitor>Device
Note: you can use the next guide to find the Switch IP address:
How to find my Ruckus “Devices IP address” using free applications
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-25-2022 02:48 PM
Is this what you are asking for?