PST-ICX Switch is Disconnected after power outage

[EduardoC]

https://support.ruckuswireless.com/cases/01409741

This is the the same issue as in  

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-switch-unreachable-di...

But I do not see a solution for that. I am not a network specialist so some suggestions are too technical for me

[Yarenis]

Hi @EduardoC 

Are you an Unleashed Lennar Home client?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[EduardoC]

Yes we are

[Yarenis]

Hi @EduardoC 

Just to clarified your issue, please response the next questions:

Is your Switch online, but from Unleashes is displayed as disconnected?

Is your unleashed network working fine?

Are all your Access Point online and working as expected?

Are you having connectivity issues in your Unleashed network?

Can you gain accesses to the Switch IP address that may be displayed in the Unleashed dashboard, if that is the case, access and provide the next information from there?

While your computer or phone is connected to the Unleashed network, search the IP address of your Switch>open a browser and paste the Switch IP address Monitor>Device

Note: you can use the next guide to find the Switch IP address:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[EduardoC]

Is this what you are asking for?