Internet issues after power outage

[DubV52]

We lost power a few nights ago and ever since our internet has not been working.  Router, modem and signal to the house have all been checked and confirmed are working.  The ICX switch is up and running but is not providing the connectivity we had before.  Loading issues, very slow etc.. I also tried following the steps that were posted for similar issues and not having success with Putty.

[pinky_ruckus]

Hi @DubV52 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing slow connectivity and load issues after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[DubV52]

I tried following this before posting my issue. I downloaded Putty onto my Windows computer.  I cannot get past this step and need further assistance.

[pinky_ruckus]

Hello @DubV52 ,

Greetings!!!

Thank you for the response.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you can access CLI like this, you can follow the article shared in the previous post.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[DubV52]

I already downloaded the app Fing.  Again that is not my issue.  The issue is using Putty.  I cannot get past this part of the process.  I received multiple errors when trying to get into that using SSH or Telnet and your process doesn’t provide info on how to correct the errors.  If this is a known issue with your product why can’t you all put in an update to fix this.  I can’t imagine someone who has little computer knowledge trying to figure this out.