Internet issues after power outage

[DubV52]

We lost power a few nights ago and ever since our internet has not been working.  Router, modem and signal to the house have all been checked and confirmed are working.  The ICX switch is up and running but is not providing the connectivity we had before.  Loading issues, very slow etc.. I also tried following the steps that were posted for similar issues and not having success with Putty.

[DubV52]

The reset has not helped, in fact I thought that was supposed to wipe out all settings but my wifi network that uses this switch keeps coming back after the reset.  I also cannot see Silicon Lab as an option under Ports.  Today I purchased the USB RJ-45 in hopes that would help.  Still nothing. 

[DubV52]

Can you replace this switch, it has a 5 year warranty and I’ve only had this 3.5 yrs.  I need working internet.  I work from home full time and have numerous devices running off this that cannot operate properly due to this flaw in your product.

[Imran_ruckus]

Hi @DubV52 

Greetings of the day!!!

Thank you for sharing the requested information on an private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working with console cable to access CLI and not getting IP address assigned from the ISP (Internet Service Provider's) Router. Checked with multiple troubleshooting steps. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again. We really appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[DubV52]

I received the new unit, plugged it in and all appears to be working.  It maintained my same network information as before.  Just making sure there is nothing else I am supposed to do for this besides returning the old unit.

[Imran_ruckus · Accepted solution]

Hi @DubV52 

Thank you for your response and for the update.

I’m pleased to hear that you have received the new RUCKUS ICX-7150-C12P Switch. There are no additional steps or configurations required; simply connect the Ethernet cables to any of the 12 ports as you did with the previous switch.

If this addresses your inquiries, please consider clicking the "Kudos" button and marking this response as an accepted solution.

Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions, please do not hesitate to contact us in the future.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community