Configure.Me Setup Network Missing

[Darrenrevans10]

I have recently moved into a Lennar smart home that had previous owners. I’m trying to work through factory resetting so I can gain access. the setup is a 7150 Switch and 2 R510 APs.

Current state which isn’t working for me:

Ive plugged in an Ethernet port from ISP router and the Master AP into the 7150 switch (in 1-12 Ports). I then tried to factory reset the Master AP 3 times, which it starts out red and ends with the power and clt steady green but I’m still not seeing the Configure.Me network.

what am I doing wrong or what information can I send to get this fixed and working, thanks!

[Jayavidhya]

Hi @Darrenrevans10 

Greetings of the day,

To solve the issue please check the following guide to make sure is the right devices and the connections for Lennar home as reference.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

1-Hereby I attach the guide on how to preform the factory reset correctly to the Access Point and configuration process.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

2-Also here is the guide on how to find the IP address from the Access Point ( Ip address are logical addresses given by the local router ) and log in using the same

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Setup using IP address 

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

Ruckus Unleashed Set-up using your Mobile

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Best regards,

Jayavidhya

Lennar Home Community

[Darrenrevans10]

Hi, 

thanks for the quick response. So the most "common" setup link I've gone thru and tried several times with no luck. The WIFI network CONFIGURE.ME ... doesn't show up.

I do have the IP addresses for both the Ruckus Switch and the Master AP but I do not have the auth user + passwords for either when I bring them up in the web browser URL.

Thoughts on next steps?

[Darrenrevans10]

I do also have the SN and MAC address if there is any way to get remote support in factory resetting the Master AP. I've tried myself over 5 times.

Thanks

[Jayavidhya]

Hi @Darrenrevans10 

Sorry for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 
We will be exclusively supporting customers via this community forum support model.
 

Please follow the below link for the common setups for Lennar home Users.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Also please try all default credentials that are on the below guide : 

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Username : admin password : Lennar 

admin/Ruckus!

admin/Ruckus1

admin/lennar

Best regards,

Jayavidhya

Lennar Home Community