AP are not turning on

[RN2023]

Hi 

We lost power last Saturday. Our APs are not turning on after power restoration. We try to reboot controller. We have one green and one Ambar light on the controller. We have no lights on AP units installed on the ceiling. All our house controls are on this network. We are down since several days and appreciate your urgent help.

[Hiro]

Hello.

Please physically unplug the LAN cable and discharge it before checking if the AP starts up.
If it’s not fully discharged, it may not start up properly.

If it lights up but does not work properly, you may need to reset and reconfigure it.

Sorry if this has already been resolved or if you already know.

I wish you the best of luck with the recovery.

[RN2023]

Hi! It’s not resolved. We power cycle switch and it has one green light and one Amber light. AP has no power. Do you want me to unplug LAN with power connected to switch?

[RN2023]

We have also posted details with pics.

https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/After-the-Power-Outage-was-...

[Jayavidhya]

Hi @RN2023

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community