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How to perform a Software recovery on an ICX7150 switch

Yarenis
Moderator
Moderator

How to perform a Software recovery on an ICX7150 switch

Symptoms:

*The Switch will not provide power to any PoE devices (Doorbell, cameras, even the Access Points).

*Will not have connectivity to the devices connected to the Switch.

*The ISP router will work fine.

*Console access will be the only access available.

*System light will be yellow/orange/Amber.

Requirements:

1: A Windows’s computer or MAC(The console access in this example is for Windows, but you can check the next guide to use a MAC (MAC console access section).

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2: Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

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Note: Out-of-band management port in the Switch is the number 13 in the next guide:

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

3: A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

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Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

4: Download the next two applications:

Note: These two applications are not necessary for MAC computers, if you have consulted the console guide all steps are performed from the terminal application you have in your computer.

Putty:  https://putty.org/

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TFTP 64 (this application will be the one to insert the firmware to become your computer the TFTP server): https://bitbucket.org/phjounin/tftpd64/downloads/

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5: Let’s download the firmware, we require performing the software recovery.

Note: I will download the firmware 08090k.

 Link: https://support.ruckuswireless.com/software

Look for the scroll bar, (Choose Product) and select ICX7150>downloads>choose the code>I will choose 08090k>downloads>agree the terms>download.

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*Now that you have downloaded the firmware, unzip the file and create a folder, then paste only the following two files: boot and image, in my example I will use the 08090k firmware, so look the main folder for the directory that belongs to the same Switch model you have ICX7150, there are subdirectories, look for boot and image files, and copy and paste (in the folder you have created) the following files names.

For Boot: mnz10115.bin

For Image: SPS08090k.bin

Note: you can see in my example I searched from my downloads>file 08090k (The code I downloaded and Unzip>ICX7150>now you can see the subdirectories I have mentioned, then copy the two files (boot and Image) to the new folder you have created, I named mine Upgrade.

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1: Now we have all the applications downloaded and the firmware, Let’s configure your Computer’s IP address, this must be statically assigned in order to have connectivity to your switch, remember you have an Ethernet cable from your computer to the Management port in the switch, so we require configure the computer with the same subnet.

Start>type control panel>View network status and Task>change adapter setting>Ethernet>right click properties>Internet Protocol (TCP/IPv4)>Select Use the following IP address>insert the same information I have>Click OK

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2: Now let’s prepare your TFTP server:

Start>type TFTP>Open

A: Select the path with the folder you have created named Upgrade:

Hit browse>download>Upgrade>OK

B: Select the server interfaces as the IP address you configured for your computer:192.168.0.2

Scroll Server interfaces>choose the one you configured statically in your computer

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Note: after configuring the TFTP server Application, this one must remain open during all process.

3: Now that the TFTP application is set up, let’s open putty to gain access to the Switch and star the software recovery, however before open putty we need to know the COM# your computer have assigned for the connection between your Computer to the Switch’s console port.

Let’s find the COM#, then use the Putty APP to access the CLI of the Switch.

Note: The COM it’s basically a number that the computer assigned when there are external devices connected, in our case will be the connection between your computer and the Switch.

My COM# is COM3 in this example; however, in your case it will perhaps be different and will say ICX7150-Swithc or similar.

Start>type device manager>open>Ports (COM &LPT)

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*Now you know the COM number, let’s open the putty Application:

Start>type the putty>open > select the serial>change the COM # with the same you found previously>Open> now you will gain access to the CLI if the Switch via console/serial.

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*After you press open from the Putty APP, a Putty session will prompt like this:

boot>

*Let’s run the next set of commands to configure the Switch.

 “setenv ipaddr 192.168.0.3”                       (assign an IP address to the switch, As you see I just change the last digit instead 2 as my computer I used 3)

"setenv gatewayip 192.168.0.1"                                          (default gateway of your network)

 “setenv netmask 255.255.255.0”                  (net mask belonging to the network, matching with the same found from the CMD)

 “setenv serverip 192.168.0.2”                   (enter the IP address of the TFTP server, means the computer wire to the Switch on the management port)

"printenv"                                                              (check the values you recently change)

“ping 192.168.0.2”                                         (ping to test connectivity to your network Computer IP)

Note: the ping response should say alive, if the response is "is not alive", it means that there is no connectivity between the computer and your Switch, so you cannot move forward, note that the connection that creates the Connectivity between the computer and your Switch, is the Ethernet cable connected from the Out-of-band management port on the Switch to the Ethernet port on your computer, and the IP address you configured in your computer and the Switch (computer's IP 192.168.0.2) (Switch'IP 192.168.0.3)

 

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*Now you have configured the Switch and you have connectivity to the Computer/Server, let’s run the software recovery, which is basically performing an upgrade while the Switch it’s in boot mode.

Let run the next set of commands:

“setenv image_name SPS08090k.bin”                                        (enter the correct image file name)

 “update_primary”                                                           (upload the image on this partition)

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*Wait that loads the image and continue with the boot:

 “setenv uboot mnz10115.bin”                                                    (enter the correct boot file name)

 “update_uboot”                                                                      (upload the boot code)

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* Wait that loads the boot and continue with the Final command reset:

“reset”                                                                                            (finally enter reset to reload the unit)

 

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Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

How to perform a Software Recovery Article?

https://support.ruckuswireless.com/articles/000006823

 

 

 

 

 

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