5G signal on orange, AIR signal off

[Nedu]

Hello, 

We recently moved into our new home, the house comes preinstalled with a smart home access point including RUCKUS R510 routers. I have never used a RUCKUS system before or a “smart house” for that matter. So my concern, there are two RUCKUS routers in the house. On one router, the PWR indicator is green but blinking, CTL is solid green, 2.4G is solid green. However, AIR signal is off, 5G signal is on orange (which is my main concern). On the other RUCKUS R510 router, PWR is on blinking green, CTL is also on blinking green (slower blink compared to the PWR indicator). All other indicators in this router are off (occasionally, I have noticed this router go off on its own and back on, all indicators remain as mentioned above). I have researched and read in some forums here that when the 5G indicator is on orange, it means no client is connected to it. Now, after installing my internet I have not seen an option of choosing between 2G or 5G connectivity. Hence, my questions are 1) Is it possible my RUCKUS R510 routers are not working? 2) how do I configure the routers so I can see the 2G and 5G connections in my WiFi selections? 3) Why is the AIR signal off?

[Imran_ruckus]

Hi @Nedu 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in knowing the light status of the RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Below are the answers to your queries:

1. Is it possible my RUCKUS R510 routers are not working?
Based on the light status you've described, the lights appear to be in a normal state. For further clarification on light status, please refer to the guide below:

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

2. How do I configure the routers so I can see the 2G and 5G connections in my Wi-Fi selections?
This depends on the radio you have configured for the Wi-Fi network on RUCKUS Unleashed (e.g., 2GHz, 5GHz, or both). For detailed steps on how to create a new Wi-Fi network/SSID, please refer to the following RUCKUS Lennar Knowledge Base article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wir...

3. Why is the AIR signal off?
Please refer to the information provided in Answer 1 regarding light status and the AIR signal.

Additionally, for more information on RUCKUS device setup and configuration, please review the following article from the RUCKUS Lennar Knowledge Base:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Should you have any further queries, please don't hesitate to reach out.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[rosewood72]

Seems like they are not yet configured. Since they are receiving power, check your switch to make sure they are getting an IP address. It should be easy from there

[Imran_ruckus]

Hello @rosewood72 

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Nedu 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community