5G signal on orange, AIR signal off

[Nedu]

Hello, 

We recently moved into our new home, the house comes preinstalled with a smart home access point including RUCKUS R510 routers. I have never used a RUCKUS system before or a “smart house” for that matter. So my concern, there are two RUCKUS routers in the house. On one router, the PWR indicator is green but blinking, CTL is solid green, 2.4G is solid green. However, AIR signal is off, 5G signal is on orange (which is my main concern). On the other RUCKUS R510 router, PWR is on blinking green, CTL is also on blinking green (slower blink compared to the PWR indicator). All other indicators in this router are off (occasionally, I have noticed this router go off on its own and back on, all indicators remain as mentioned above). I have researched and read in some forums here that when the 5G indicator is on orange, it means no client is connected to it. Now, after installing my internet I have not seen an option of choosing between 2G or 5G connectivity. Hence, my questions are 1) Is it possible my RUCKUS R510 routers are not working? 2) how do I configure the routers so I can see the 2G and 5G connections in my WiFi selections? 3) Why is the AIR signal off?

[Nedu]

Hello Imran,

Sorry all for the late response and I really appreciate y’all trying to help me resolve this. So, I don’t know the IP address of my unleashed Master AP. So I used the IP scanner app from the link you provided (directions were very easy I might add), however, no IP to the ruckus device popped up. I guess that means no device is connected to it? I located the switch, turned it off/on and tried again, same result. How do I proceed from here? The lights all came back per my initial description. I believe I need to log into the switch dashboard to configure the WIFI network, can’t do that without having the IP address, right?

[rosewood72]

who's your internet provider? Check that device, it may be configured as the DHCP server or the device that's handing out IP address.

[Nedu]

My home internet is through AT&T, and you may be right. AT&T is already wired to the house I guess as the preferred network provider. So, how do I check if the configuration has something to do with the AT&T system and how do I use it to configure my ruckus device?

[rosewood72]

We have the same setup. Log into the ATT device. Go to Network, then DHCP. You'll one that will have a RUCKUS name. That should be your AP. Quick question, what AP model are you using?

[Nedu]

Hi Rosewood72,

Really appreciate your feedback. I’m gonna try logging into the system once I’m home later in the day and hopefully get the AP per your recommendation. Honestly, I’m not the most skilled in this area, what are the different models? Maybe I can figure out which one I’m using. I mean if you are referring to the RUKUS device, then mostly from the image description, I believe it’s the r510.