5G signal on orange, AIR signal off

[Nedu]

Hello, 

We recently moved into our new home, the house comes preinstalled with a smart home access point including RUCKUS R510 routers. I have never used a RUCKUS system before or a “smart house” for that matter. So my concern, there are two RUCKUS routers in the house. On one router, the PWR indicator is green but blinking, CTL is solid green, 2.4G is solid green. However, AIR signal is off, 5G signal is on orange (which is my main concern). On the other RUCKUS R510 router, PWR is on blinking green, CTL is also on blinking green (slower blink compared to the PWR indicator). All other indicators in this router are off (occasionally, I have noticed this router go off on its own and back on, all indicators remain as mentioned above). I have researched and read in some forums here that when the 5G indicator is on orange, it means no client is connected to it. Now, after installing my internet I have not seen an option of choosing between 2G or 5G connectivity. Hence, my questions are 1) Is it possible my RUCKUS R510 routers are not working? 2) how do I configure the routers so I can see the 2G and 5G connections in my WiFi selections? 3) Why is the AIR signal off?

[Nedu]

Hello @Imran, 

Apologies for the delay. So, none of the default logins worked, both on the switch and Master AP dashboards. So, I believe the previous owner did some configuration. I still do not have a means to reach the previous owners but I’m still exploring that. The link you sent had a video on how to manual reset the r510 devices. Mine is high up the ceiling, so I will work on dislodging them. My next question is for the switch, the video did not say anything about resetting too. Do I need to reset it too to be able to configure my WiFi? Do I need access to the switch dashboard while configuring the APs after resetting them?

Thank you.

[Imran_ruckus · Accepted solution]

Hi @Nedu 

Greetings!

Thank you for your response and the update.

At this time, there is no need to reset the RUCKUS ICX-7150-C12P switch. You may proceed with performing a hard factory reset on the Access Points.

For your reference, please follow the steps outlined in the RUCKUS Lennar Knowledge Base self-help article for the Access Point hard reset process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Kindly let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Nedu]

Hi Imran,

Thank you for the feedback. I think for now this is the best bet. I’m currently unable to carry out the steps for hard factory reset, I am out of town to be back home on Monday. I can accept this as solution if it helps with the thread or wait till I’m able to follow through with the solution? However, I still want to know if the reset then following the configuration process provided in your last response (included within the default username/password link) is the correct next steps? Also, I can always respond to this chat if I need additional information?

Thank you.

[Imran_ruckus]

Hi @Nedu 

Greetings!

Thank you for your response and the update.

Certainly! Please feel free to reach out if you need any assistance on this same thread during the Access Point factory reset process.

Kindly disregard the configuration section in the factory reset password guide. Instead, refer to the Access Point Factory Reset article in the RUCKUS Lennar Knowledge Base, which I shared in my previous post.

I appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Nedu 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community