Solving the Ruckus/Sonos Connectivity Issue for Lennar Home Owners

[tpecoraro]

Hello - 

Clearly documented through both Ruckus and Sonos is the connectivity issue with Sub and wifi.  The solutions posted on this website including "executing in AP CLI mode". Two issues I have with the posts 

1. This is not a solution for the average consumer who does not have a tech background
2. Ruckus CS no longer supports anyone with a Lennar/Ruckus as it appears Lennar is using an alternative to Ruckus in new homes

My ask:

1. Please support those who have Ruckus devices regardless of how the product was purchased.  No brand limits their support based on what store its products are purchased.  As we move to our next homes or look to recommend wireless solutions to our friends and family, the feeling of being dropped for service does not make us want to recommend or buy Ruckus again.  
2. Please offer an easy to update/fix that does not involve "AP CLI mode"?  Completely unrealistic to ask people for this type of technical update with CS support.
   

Thank you for considering this ask and offering a better solution

Tom

[Imran_ruckus]

Hi @tpecoraro 

Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We sincerely appreciate your patience and understanding as we work to support you with your RUCKUS setup. We truly regret any inconvenience this situation may have caused.

We completely understand your concerns. However, as of November 2022, RUCKUS no longer holds a renewed support agreement with Lennar. As a result, direct support via phone, email, or remote sessions is no longer available for Lennar Home customers. Instead, all support is now provided exclusively through this community forum.

While this forum operates on a best-effort basis and is not a paid support channel, please rest assured that we remain committed to helping you via the forum. You're encouraged to post any questions or issues here, and we will do our best to assist you every step of the way.

If you find it very difficult to follow the steps, we kindly recommend seeking assistance from an external technician to help ensure the setup is completed correctly and efficiently.

Thank you again for your understanding and continued patience.

Warm regards,
Imran Sanadi
RUCKUS Lennar Home Community