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RUCKUS Self Help |   ASK the Pack
RUCKUS Cloud
RUCKUS Cloud is our AI-enabled converged network management-as-a-service platform that enables IT to deliver exceptional user experiences, simply.
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Forum Posts

ASK the Pack

Resolved! Does Ruckus Cloud Have DHCP Service

My previous setup is cisco AP with WLC. The WLC is configured with DHCP function for the users and AP. Now users are planning to migrate to ruckus AP due to cost. Of course ruckus cloud is being used. If so where can I configure the DHCP services? Ca...

Resolved! Logo Size for Guest Portal

I'm trying to setup a new guest portal and am unable to find documentation on the recommended size for the "Your Logo goes Here".  I've tried a logo that's 2294x298 and one the same logo scaled to 125x41, both have been poorly handled by the portal s...

Unable to load venue

I am new to Ruckus, the site i am working with has several Venues, when i try to add the 1st ap to the venue i want the page will not load. I am able to open other venues just nto the one I need. another tech add the venue but from what i have read  ...

jfox83 by • New Contributor
  • 400 Views
  • 1 replies
  • 0 kudos

Captive Portal + Google Authentication woes

iOS users trying to re-authenticate to the captive portal using their Google credentials can't get past the username prompt. I've tried to "forget the network", clear Safari cache, join other networks and re-join the captive portal network wth no eff...

LAFA-TECH by • New Contributor
  • 814 Views
  • 5 replies
  • 0 kudos

Resolved! modify radius timeout

hello,as for as I can understand, the only way to change dot1x radius timeout on ruckus AP is connecting to the ap via ssh and using the radius-server timeout command;but I read somewhere cloud connected AP cannot be accessed trough ssh.where is the ...

ebi by • New Contributor II
  • 599 Views
  • 1 replies
  • 0 kudos
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