RUCKUS Cloud

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RUCKUS Cloud

RUCKUS Cloud is our AI-enabled converged network management-as-a-service platform that enables IT to deliver exceptional user experiences, simply.

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AP disconnects from controller

I have a single AP deployment and it keeps disconnecting from the cloud controller. In the Cloud controller interface I see "AP disconnected from the cloud=controller", "AP's keep-alive packet was not received by the cloud controller", "AP is connec...

Application analytics broken since Nov 13th @ midnight

Already opened a ticket but their response was first "Make sure Application Visibility is turned on", which is funny because thats not an option in Ruckus Cloud. Their other suggestions: Recreate the wifi networks and try accessing the platform from...

500: Internal Server Error

This is happening a lot. Often enough that the platform is unusable today. First it was telling me there was 'No clients connected'. Refreshed and that corrected itself back to 79-clients. Then I tried to view AP's and it hasn't recovered. Time:Mon...

BUG: Bad character encoding in cloud.ruckuswireless.com (UTF8 -> LATIN-1?)

Ruckus Cloud has a bug in which accent characters typed in any field get saved in non UTF-8 encoding and end up producing gibberish characters. This completely breaks integration any time non-english localization is involed. In Quebec for insta...

cloud.ruckuswireless.com 'Down for maintenance'.

cloud.ruckuswireless.com has been offline for several hours, presumably for an unplanned maintenance. I hope? I mean you would tell us right? Right in the middle of a transition from Ruckus Unleashed. You dont even have so much as a Status page for ...

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