since some time, we got the following error, when selecting a specific AP-Zone:
The APs will not show up in this Zone. When selecting System as Zone the same error apperas. All other Zones are working as expected. But one Zone seems to be broken.
We are using:
Controller Version 126.96.36.199.959Control Plane Software Version 188.8.131.52.446AP Firmware Version 184.108.40.206.1274
Go to Solution.
Hi @peter_riederer_ This happens when the some of the Zone information (like AP details) is different when comparing with What is reported and what is reflected on GUI.Try doing a Elastic search reindex from the controller CLI mode, if you still see the same issue, then please open a support case so that we can check and correct the issue.# debug(debug)# reindex-elasticsearch-allNote: Wait for 10 minutes after doing the reindex before checking on the GUI.
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Hi @peter_riederer_ Please open a support case, we might need the Snapshot logs from the controller to check on the issue.
Issue is resolved with latest AP Patch:
SmartZone 6.1.1 (LT-GA-AP Patch-1322) Release Notes | Technical Documents | Ruckus Wireless Support
SmartZone AP Patch 220.127.116.11.1322 (LT-GA-AP Patch-1322) | Software Downloads | Ruckus Wireless Support
After applying the Patch the faulty zone is available again.