Error: For input string: "" when selecting an AP-Zone

[peter_riederer_]

Hey,

since some time, we got the following error, when selecting a specific AP-Zone:

The APs will not show up in this Zone. When selecting System as Zone the same error apperas. All other Zones are working as expected. But one Zone seems to be broken.

We are using:

Controller Version 6.1.1.0.959
Control Plane Software Version 6.1.1.0.446
AP Firmware Version 6.1.1.0.1274

Any recommendations?

[sanjay_kumar · Accepted solution]

Hi @peter_riederer_ 
This happens when the some of the Zone information (like AP details) is different when comparing with What is reported and what is reflected on GUI.

Try doing a Elastic search reindex from the controller CLI mode, if you still see the same issue, then please open a support case so that we can check and correct the issue.

# debug
(debug)# reindex-elasticsearch-all

Note: Wait for 10 minutes after doing the reindex before checking on the GUI.

[peter_riederer_]

thanks for the fast reply!

worked like a charm. everything is fine again now!

[sanjay_kumar]

Hi @peter_riederer_ 

Thank you for the update and we are happy to hear the the issue has been resolved.

[peter_riederer_]

few minutes later, same issue again 😞