CommScope RUCKUS Community Forums

peter_riederer_ · ‎04-11-2023

Hey,

since some time, we got the following error, when selecting a specific AP-Zone:

The APs will not show up in this Zone. When selecting System as Zone the same error apperas. All other Zones are working as expected. But one Zone seems to be broken.

We are using:

Controller Version 6.1.1.0.959
Control Plane Software Version 6.1.1.0.446
AP Firmware Version 6.1.1.0.1274

Any recommendations?

sanjay_kumar · ‎04-11-2023

Hi @peter_riederer_
This happens when the some of the Zone information (like AP details) is different when comparing with What is reported and what is reflected on GUI.

Try doing a Elastic search reindex from the controller CLI mode, if you still see the same issue, then please open a support case so that we can check and correct the issue.

# debug
(debug)# reindex-elasticsearch-all

Note: Wait for 10 minutes after doing the reindex before checking on the GUI.

View solution in original post

sanjay_kumar · ‎04-11-2023

Hi @peter_riederer_
Please open a support case, we might need the Snapshot logs from the controller to check on the issue.

peter_riederer_ · ‎04-18-2023

Issue is resolved with latest AP Patch:

SmartZone 6.1.1 (LT-GA-AP Patch-1322) Release Notes | Technical Documents | Ruckus Wireless Support

SmartZone AP Patch 6.1.1.0.1322 (LT-GA-AP Patch-1322) | Software Downloads | Ruckus Wireless Support

After applying the Patch the faulty zone is available again.

CommScope RUCKUS Community Forums

Error: For input string: "" when selecting an AP-Zone