04-19-2023 10:46 PM
During network usage, there was a sudden network outage and a request for re authentication was made. After authentication, the user can access the internet normally and check the logs. The following prompt is displayed. May I ask why?
2023-04-20T02:49:49+08:00 zbj C-SESSMGR[390]: [Thu Apr 20 2023 02:49:49:647][CP][C-SESSMGR][ERR][FID=1,apMac=F0:B0:52:20:24:B0,apIp=188.240.30.172,ueMac=A8:8F:D9:3A:3C:5A,ueIp=6.11.31.172,TID=318756608][memcached_wrapper.c:2110]#012MWL_RemoveEntry_StrKey - Delete Failed for the key:IUTBL_liying, Reason: Code (16)- NOT FOUND
04-19-2023 10:49 PM
This is the following log
2023-04-20T03:24:47+08:00 zbj Core: @@206,clientAuthorization,"apMac"="38:45:3b:1a:57:90","clientMac"="a8:8f:d9:3a:3c:5a","ssid"="ZBJ-6F","bssid"="38:45:3b:da:57:9c","userId"="","wlanId"="26","iface"="wlan35","tenantUUID"="839f87c6-d116-497e-afce-aa8157abd30c","apName"="RuckusAP","clientIP"="172.31.11.6","userName"="liying","vlanId"="380","radio"="a/n/ac","encryption"="None","fwVersion"="3.6.2.0.695","model"="R720","wlanGroupUUID"="4a8de8b0-2f1b-11ed-8000-c2df853357c1","zoneUUID"="d477083a-1471-46bd-a068-76b399c920bd","zoneName"="zbj","timeZone"="UTC+0","apLocation"="","apGps"="","apIpAddress"="172.30.240.48","apIpv6Address"="","apGroupUUID"="bee14e47-e65a-42ed-9ce1-6d4dd34ece70","domainId"="0fe4684c-e9b4-4735-84ef-43116e67538f","idealEventVersion"="3.5.1","apDescription"=""
04-19-2023 11:02 PM
Hi @cangqingse
From the logs, it looks like a server timeout.
Are you using DPSK or Group DPSK on this setup where the issue occurred?
Did this happen to all the clients or specific to any model like Android, Apple etc?
04-20-2023 12:20 AM
hi @sanjay_kumar
I didn't understand the meaning of DPSK, I can only take screenshots to help take a look
What appears more frequently is Apple