ruckus connectivity issues

[pgonzalez9]

Hi.

Im having some issues with all 4 of my access points and ruckus switch, after a power loss two weeks ago. the internet connection as been intermiten when devicies connect to the access points, the conection becomes on and off randombly,  also making my apple devicies and window computers not connect to the internet.   can some one help me with this.   i tried power cycling the network switch, and the access points.  i also had att replace the modem and i still have the same result 

[Dilshad_Zafar]

Hi @pgonzalez9 ,

Could you please confirm the models of these APs.

In such case, I would start my troubleshooting from checking if the APs are still getting sufficient power and whether they are going through random reboots when clients face issue as there was a power related incident that started this.

Could you please get the following commands from the CLI of the APs :-
1. get uptime

2. get power-mode

Regards,
Md. Dilshad Zafar | Senior Technical Support Engineer
Work Hours: Mon-Fri, 9 AM to 5 PM PST
COMMSCOPE - RUCKUS
https://community.ruckuswireless.com

[pgonzalez9]

Hi Zafar,   

im using  4 R510 access points.  I tried doing the CLI using putty and my Mac Terminal connecfion and i get unable to connect.  so basded on the  gui interface they been running for 22hrs 30min.  as for the switch i receive  this from Lennar and i belive  it as already set up for someone else  so i dont know the user name and password for the switch.   i've also tried  connectin to it  using putty  and telnet connction with no success.   

   

[Imran_ruckus]

Hi @pgonzalez9 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the Internet connection from your RUCKUS devices is Intermittent after a power outage.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[pgonzalez9 · Accepted solution]

I found the IP of the Switch - 192.168.1.235  this was through my att router.  The ip application only found my 4 AP and now switch.    When going through PuTTY and connecting through the IP i get the same black screen as connected directly with the USB C on front of the switch