ruckus connectivity issues

[pgonzalez9]

Hi.

Im having some issues with all 4 of my access points and ruckus switch, after a power loss two weeks ago. the internet connection as been intermiten when devicies connect to the access points, the conection becomes on and off randombly,  also making my apple devicies and window computers not connect to the internet.   can some one help me with this.   i tried power cycling the network switch, and the access points.  i also had att replace the modem and i still have the same result 

[pgonzalez9]

here is the PuTTY screen trying to connect via IP Address

[Imran_ruckus]

Hi @pgonzalez9 

Greetings!!!

Thank you for the response and the information you shared.

Please confirm the IP Address you are using belongs to the RUCKUS ICX-7150-C12P Switch. You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Once you confirm it, please try the SSH Or Telnet option to log in to CLI (Putty) as described below in the screenshots- 

SSH- Port 22 

OR

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[pgonzalez9]

The  ip of the  switch can only be found under the list of devices on my ATT modem as shown on the picture below.  When trying to ping the device i or even access the ip through the internet browser i get  fail to reach /open page.        Also when connecting directly through USB C i cant connect to  the swith as show on the pictures from my previews post 

[Imran_ruckus]

Hi @pgonzalez9 

Thank you for the response and the update.

Could you please try to access the Switch using Putty application on a Windows laptop as described in my previous post?

Also please try to access the Switch on a web browser and try to login.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[pgonzalez9]

Hi, 

i had to plug in a different POE to get this to work.   I now able to log in to the switch