Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to settings

[Jrwilliams23]

We are trying to fix our ruckus because the CTL light is out. So, I tried logging into unleashed app to install updates but keep getting (unleashed is not connected to internet please go to settings) and when I go to settings it doesn’t have anything I can do. We are a Lennar home. 

[Imran_ruckus]

Hi @Jrwilliams23 

Thank you for the response and the update.

Please try to access Access Points IP address you see in the IP Scan results.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jrwilliams23]

Where do I put the IP address if I can't sign in? 

[Imran_ruckus]

Hi @Jrwilliams23 

Thank you for the response.

You need to use the IP address in the URL field on the browser and access Unleased dashboard.

As already explained previously, if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jrwilliams23]

I give up...I am not understanding what you are telling me to do and Ruckus has no telephone customer service. I am extremely frustrated by this. I wish Lennar did not make us go through them since Ruckus refuses to talk to anyone on their customer service phone number when we are part of Lennar. So irritating. 

[Imran_ruckus]

Hi @Jrwilliams23 

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

If you are unable follow the process, I would suggest you factory resetting your RUCKUS Access Point and configure a new Wi-Fi Network/SSID.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know if you need any help or stuck at any point.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.